Refund policy

At Getyat, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help with an easy return and refund process.

1. Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it—unworn or unused, with tags, and in its original packaging.

  • Accompanied by the receipt or proof of purchase.

To start a return, contact us at mystore@getyat.co. We will provide return instructions and a return shipping label if applicable.

📌 Important: Returns sent without prior approval may not be processed. Please ensure you reach out to us first.

Return Shipping

  • If the return is due to a defect, incorrect item, or damage, we will cover the return shipping costs.

  • If you are returning an item due to a change of mind or personal preference, you will be responsible for return shipping costs.

  • International returns may require additional processing time and costs. Please contact us for details.

2. Damages & Issues

We carefully inspect all products before shipping, but if you receive a defective, damaged, or incorrect item, please notify us immediately upon receiving your order. We will evaluate the issue and make it right with a replacement, exchange, or full refund as necessary.

3. Non-Returnable Items

Some items cannot be returned for safety and hygiene reasons, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care products (e.g., beauty products, hygiene items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you're unsure whether your item qualifies for a return, feel free to reach out to us at mystore@getyat.co.

4. Exchanges

If you need a different item, the fastest way to get what you want is to return your original purchase and place a new order. Once we process your return, we will issue a refund, and you can reorder at your convenience.

5. European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To qualify for a return, the item must be in the same condition as received—unworn or unused, with tags, and in its original packaging, along with the receipt or proof of purchase.

6. Refunds

Once we receive and inspect your return, we will notify you about the status of your refund.

  • Approved refunds will be processed within 10 business days and issued to your original payment method.

  • If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at mystore@getyat.co.

📌 Note: Refund processing times may vary depending on your bank or credit card provider.

7. Contact Us

If you have any questions about our Return & Refund Policy, please reach out:

 📧 Email: mystore@getyat.co

We appreciate your business and are here to make your shopping experience smooth and hassle-free. Thank you for choosing Getyat!